Our products are digital and will be delivered via email excluding certain bespoke orders.
Standard Order Information
- Your order will arrive via email.
- Drafts of personalised items will always be emailed to you for review before being finalised.
- Standard order turnaround is 1-2 business days.
- Rush orders are guaranteed same day turnaround.
- We are UK based so please note that if an order is placed outside of GMT working hours it'll be processed the next day.
Instant Download Information
- You will need to create an account with jessieandthejabberwock.co.uk in order to access downloads. You can do this by registering when checking out or by clicking the sign in button at any time.
- If you have not created an account prior to purchase there will also be a link for you to do so in your order confirmation email.
- Once signed in you just need to go to the "Downloads" section of your account to access your files.
- You will be able to access your purchase the same day as processed.
- If you encounter any issues accessing your files please email us at firstname.lastname@example.org
Bespoke Order Information
- Timescales and delivery times on bespoke orders will be discussed with you prior to purchase. Our turnaround on custom orders varies depending on the job and work involved. If changes to the requested design(s) arise the turnaround time may increase.
- In cases where you have purchased a bespoke order that is to be printed and posted to you, delivery times and options will be discussed with you prior to your order being placed.
Jessie & the Jabberwock | 111 Downs Rd | London | E58DA