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Terms & Conditions

1. Introduction

These terms and conditions set out the terms and conditions between you, the customer, and Jessie and the Jabberwock, governing the use of our website and the products we supply.

Please read these Terms carefully and make sure that you understand them before ordering any products from our site. Your use of our website, order and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.

By placing an order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. 

After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All our orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between you, the customer and Jessie and the Jabberwock will only be formed at the point that we send you our order confirmation email. 

2. License and Use

Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, no-transferable license to use and access that product for the purpose of your own personal use, reference, and print. You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. You shall not modify, copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation. 

3. Your Privacy and Personal Information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy that can be found at

We keep orders on file until the date of your event in case of any further changes required. After this time your files will be deleted. 

4. Intellectual Property

The products and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product. 

5. Availability and Delivery

Our order fulfilment timeframe is dependent on your type of order. 

All orders will be delivered by email unless in the case of a bespoke order in which delivery options will be discussed with you prior to purchase. 

You will receive drafts of a standard personalised order within 1-2 business days via your indicated email address. Your order will only be finalised when you have reviewed and approved drafts. If there are any errors and edits required they will be done so at this point. 

Personalised rush orders will be processed the same day as the order is placed. You are guaranteed to receive a draft the same day via your indicated email address. Your order will only be finalised when you have reviewed and approved drafts. If there are any errors and edits are required they will be done at this point. 

You will be able to access a download order as soon as your order has been placed. 

In exceptional circumstances or in the case of a bespoke order we may inform your of a new delivery timescale. 

Any orders placed outside of UK GMT hours will be processed the next day. 

6. Prices and Payments

The price of our products will be as quoted on our site, except in cases of obvious error. 

In cases of bespoke orders you will be quoted a price based on information you have provided. This quote will be valid for 28 days. Designing will only commence following payment. Should any changes to the requested design develop additional editing fees may arise. 

If further edits are required on any personalised order after an order has been approved by you and finalised there will be further editing fees. 

Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Paypal. Once you have submitted your order, your card will be debited automatically. Please note that no changes to orders are possible once submitted by you. 

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).

7. Refunds and Chargebacks

Given the nature of our items we can only cancel and offer a refund on personalised items if the editing process has not begun on your order. No cancellation or refunds can be offered on any instant download order. Once an instant download product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time. Unfortunately, we do not provide a refund if you have simply changed your mind about an item you have paid for. 

8. Warranties and Liability

We warrant to you that any product purchased from will, on delivery, conform (in all material respects) with its description (including files provided to you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product. 

If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products. 

Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

9. Specifications 

We try to display and describe as accurately as possible the products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor, device or other printing systems. 

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting personalisation information, a file or order, you agree and warrant to us that such material:

  • is accurate (where it states facts);
  • complies with applicable law in the UK and any country from which it is submitted;
  • does not contain any material which defamatory of any person;
  • does not contain any material which is obscene or hateful;
  • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age

10. Vouchers and Promotions

Promotion codes are only valid for orders placed on our website, Promotional codes are only valid on orders that qualify during the promotional period, and cannot be retrospectively applied to orders placed prior to the start date of the relevant promotion. 

Jessie and the Jabberwock reserves the right to decline to accept orders where, in its opinion, an invalid promotion code has been applied to any order. 

Promotion codes are only valid on specific products and may be withdrawn at any time. 

Only one promotional code can be used per order. 

Promotional codes are not valid in conjunction with any other promotion. 

In the event of agreed refunds, the amount refunded due will be for the amount paid after deduction of any relevant discount. 

In the event of part of the order being refunded, the value of the discount applied on that order will be spread between the goods proportionately. Any refund subsequently paid shall be for the items for which a refund has been agreed only after deduction of the proportionate discount applied under the relevant promotion.

Jessie and the Jabberwock reserves the right to withdraw any promotional codes or discount offers without notice at anytime. 

11. Third Party Websites and Services

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. If you decide to click on the link to view their website, or purchase services from a third party through our site, we shall have no liability in respect of those services and these links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

12. Deadlines

In cases of bespoke orders we will always discuss timescales and deadlines and will do our utmost to meet these. Bespoke orders generally take longer to fulfil than standard orders but you will be given a clear estimation of time involved. Sometimes longer wait times may apply due to our workload but you will be advised of this during initial consultation if this is anticipated. 

Completion of any personalised order is dependent on you providing us with necessary information (Such as name, address, party times etc) If this information is incorrect or there is a delay in us receiving the required details this will unfortunately delay your order. 

13. Circumstances beyond our control

There may be occasions when we are unable to fulfil an order within our stated timescales, or at all, as a result of circumstances or events beyond our reasonable control. Such circumstances and/or events include any acts, events, non-happenings, omissions or accidents beyond our reasonable control. If such circumstances or events arise and they appear likely, in our reasonable opinion, to impact upon the delivery of products and/or the performance of any other obligation by us then we will endeavour to inform you that your order has been delayed. If the period of delay continues for more than 20 days you will be entitled to cancel your order but notifying us by email at and you will receive a full refund. 

14. General

These terms and conditions constitute the entire agreement and understanding between you and us for the supply of personalised and digital products.

We have the right to revise and amend these Terms from time to time to reflect changes in conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and requirements and changes in our system's capabilities. 

You will be subject to the Terms in force at the time of your purchase from us, unless any to those Terms are required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those terms before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to our Terms, unless you notify us to the contrary within seven working days of receipt of your order. 

15. Contact Information

If you have any questions about the Terms and conditions or need any help please don't hesitate to get in touch. You can email us at

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